Introduction

At Innato, we prioritize our customers and strive to provide the highest quality herbal juices. In the unlikely event that you are not satisfied with your purchase, our refund and return policy aims to make the process as seamless as possible.

Returns Process

If you are unhappy with your order, you may initiate a return within 30 days of the purchase date. To qualify for a return, the herbal juices must be unopened and in their original packaging. To initiate the process, please contact our customer service team with your order details.

Refund Policy

Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If approved, we will issue a refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable. For defective or damaged products, we encourage you to reach out to our support team so we can assist in resolving the issue promptly.

We appreciate your understanding and support of Innato. Your satisfaction is our top priority, and we are committed to ensuring a positive experience with our herbal juices. If you have any further questions or concerns regarding our refund and return policy, feel free to reach out!